Privacy Policy

Brassets Group Privacy Policy

Brassets Group, including Brassets Canada, is committed to safeguarding the privacy and confidentiality of personal information collected across its operations in Australia and Canada.

We collect and use personal data only when required to provide our products, services, and support (collectively, our “services”), and in full compliance with applicable legislation:

Australia: Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)
Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws such as PIPA (Alberta and British Columbia) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector.

What Personal Data We Collect:

Personal Data May Include:

Name
Address
Phone number
Email address
Other data that could directly or indirectly identify you.

How Personal Data Is Collected:

Personal data is collected when:

You sign up for our services
You request assistance from the admin team
You make an appointment
You contact us by email or by the “Contact Us” function on the website
At other times when necessary.

Account related information is collected when you sign up for a service such as a payment plan. This information may include name, email address, phone number, address, credit card information, etc.

Service Usage data is automatically collected when you interact with our services. This information may include data about your interactions with the features, content and links contained in our services, time of interaction, browser type and configuration, etc. While none of this data will allow us to identify who you are, some of this data can be used to approximate your location.

Brassets Group try to minimise the data that is collected. This data will only be used when given permission to do so, when it is needed to deliver services, or for legal compliance or other lawful purposes.

This data is used to:

Improve and optimise the performance of our services
Identify and investigate security risks, errors, problems, and enhancements needed to deliver services
Detect and prevent fraud and abuse of our services
Process payments
Deliver content and communications to you (email or phone calls)
Manage customer relationships

Brassets Group use various third-party web analytics tools such as Google Analytics to collect information on how you interact with our website. This data includes information regarding the pages you visit, how much time is spent on the page, which operating system and browser is used, and geographic location information. These tools will place cookies in your browser for this purpose which can only be used by the service provider.

Brassets Group cooperate with law enforcement, government officials, and private parties to comply with the law. We will, in our sole discretion, disclose any information about you to such parties as necessary to respond to claims and legal processes such as a subpoena, to protect our property and rights as well as the property and rights to a third party to protect the safety of the public or an individual, or to prevent or stop illegal or unethical activity.

If we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to supply this information.

Brassets Group follow generally accepted standards to collect, store, and protect personal data, including the use of encryption. Personal data is retained for as long as is required to provide the services you have required, and thereafter for legal and business purposes.

These may include retention periods:

Mandated by legal, contractual, or similar obligations
For resolving, preserving, enforcing, or defending our legal and contractual rights
Needed to maintain adequate and accurate business and financial records

Brassets Group’s services are only available to those over the age of 18 unless they have a parental guardian present. Our services are not designed to target or entice individuals under 18 years old. If anyone is aware of someone under the age of 18 who has provided Brassets Group with personal information, please contact us.

Brassets Group reserve the right to update this policy at any time.

Stephen Brass

Managing Director of Brassets Group

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